Rèforme Wellness operates reformewellness.in. This policy explains what information we collect when you use this site, why we hold it, and what you can ask us to do with it.
What we collect
When you submit an enquiry through our contact form or message us on WhatsApp, we receive the details you choose to give us. That typically includes your name, phone or WhatsApp number, email address, city, the type of business you run, and whatever you tell us about your space and requirements.
Our enquiry form also records technical context alongside your message: the page you were on when you submitted it, the product or category you were viewing, and campaign parameters if you arrived through an advertisement or a link someone shared. We use this to understand which enquiries come from where. It is not used to identify you beyond the details you have already given us.
Our web server keeps standard access logs, which include IP addresses, browser type and pages requested. These are retained for security and troubleshooting.
How we use it
Your details are used to respond to your enquiry, prepare quotations, coordinate delivery and installation, and provide servicing and support afterwards. If you become a customer, we retain your contact and order details so that we can support the equipment you have bought.
We do not sell or rent your information. We do not share it with third parties for their own marketing.
Cookies and analytics
This site uses cookies that are necessary for it to function, and analytics cookies that help us understand how the site is used — which pages people visit, how they arrived, and where they leave.
We use Google Analytics for this. It collects usage data in an aggregated form and sets cookies in your browser. You can opt out using Google’s browser add-on, or by blocking cookies in your browser settings. Blocking analytics cookies will not affect your ability to use the site or submit an enquiry.
[CONFIRM] If you add Meta Pixel, LinkedIn Insight, Microsoft Clarity or any advertising tag later, name it here before it goes live.
WhatsApp enquiries
Enquiry buttons on this site open WhatsApp with a message already written for you. Once you send it, that conversation takes place on WhatsApp and is also governed by WhatsApp’s own privacy policy, which we do not control. We keep these conversations for as long as needed to serve you.
Who we share information with
We share your details only where it is needed to do what you have asked of us. That may include our delivery and installation partners for scheduling, and the service providers who host this website and run our email. These parties handle your information on our behalf and are not permitted to use it for anything else.
We may also disclose information where the law requires it.
How long we keep it
Enquiries that do not lead to an order are retained for a reasonable period so we can follow up, and then deleted. Customer records are retained for as long as we support the equipment, and for as long afterwards as tax and accounting rules require.
Your rights
You can ask us to show you what information we hold about you, correct anything inaccurate, or delete it. You can also withdraw consent for marketing contact at any time. Write to us at the address below and we will respond within a reasonable period.
Security
This site is served over an encrypted connection and access to enquiry data is limited to people who need it. No system is perfectly secure, but we take reasonable measures to protect what you share with us.
Children
This site is intended for businesses and adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy as the business or the site changes. The revision date below always reflects the current version.
Contact
For any question about privacy, or to make a request about your information:
- Email: contactreformepilates@gmail.com
- WhatsApp: +91 82955 29685
- [CONFIRM] Registered business name and postal address
Last updated: September 2026